Last updated: May 21, 2026

In brief: these terms cover use of the MultiplicityAI website and platform. Paid use of the platform is also governed by the order form or agreement signed with your company. If those documents conflict with these terms, the signed agreement controls.

1. Agreement to these terms

These Terms of Service ("Terms") are a legal agreement between you and Crown Consulting Group LLC ("Crown Consulting Group," "we," "us") governing your access to and use of the MultiplicityAI marketing website and the MultiplicityAI platform (together, the "Services"). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

2. The Services

MultiplicityAI is a conversation intelligence and sales coaching platform. We may update, improve, or change the Services over time. Paid access to the platform is provided under a separate order form or master agreement between Crown Consulting Group and the customer. Where those documents and these Terms conflict, the signed agreement controls.

3. Accounts and access

The platform is invite-only. Accounts are created only when an authorized administrator at a customer invites a user, and authentication is restricted to the customer's configured corporate domain. You are responsible for activity under your account and for keeping your access credentials secure. You must be at least 18 years old and authorized to act for your organization to use the Services.

4. Acceptable use

You agree not to:

Use the Services in violation of any law or third-party right.
Upload content you do not have the right to provide, or capture conversations without the consent required by applicable law.
Attempt to gain unauthorized access to the Services or related systems.
Interfere with, disrupt, or place undue load on the Services.
Reverse engineer, copy, or resell the Services except as permitted by law.

You are responsible for obtaining any consents and providing any notices required to record and process the sales conversations you submit to the platform.

5. Customer data and ownership

As between you and Crown Consulting Group, the customer owns the conversation data, transcripts, and materials it submits to the platform ("Customer Data"). The customer grants us the rights needed to host and process Customer Data to provide the Services. The model built for a customer from its Customer Data is used to serve only that customer and is not shared.

6. Intellectual property

The Services, including the platform software, models, interfaces, and content we provide, are owned by Crown Consulting Group and protected by intellectual property laws. These Terms do not transfer any ownership of the Services to you.

7. Fees

Fees for the platform are set out in the applicable order form or quote. Unless that document states otherwise, fees are billed in advance, are non-refundable, and are exclusive of taxes.

8. Confidentiality

Each party may receive non-public information from the other. The receiving party will protect that information, use it only to perform under these Terms or a signed agreement, and not disclose it except to those who need it and are bound by similar obligations.

9. Disclaimers

The Services are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. The platform provides analysis and coaching guidance to support human decisions; it does not replace the judgment of sales leaders.

10. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue. Our total liability arising out of the Services will not exceed the amount paid for the Services in the 12 months before the event giving rise to the claim.

11. Term and termination

These Terms apply while you use the Services. We may suspend or terminate access for violation of these Terms or to protect the Services. Paid subscriptions are governed by the term and termination provisions of the applicable order form or agreement.

12. Changes to these terms

We may update these Terms from time to time. When we do, we will revise the date at the top of this page. Continued use of the Services after an update means you accept the revised Terms.

13. Governing law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. The exclusive venue for disputes is the state and federal courts located in Texas, unless a signed agreement provides otherwise.

14. Contact us

Questions about these Terms can be sent to Crown Consulting Group at hello@crownconsultingai.com or through our contact page.